joya9 bat Privacy Policy
Our commitment to collecting, processing, and protecting the personal information of joya9 bat users is described in detail here.
Table of Contents
1 Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and related applications of the joya9 bat platform. When you open an account on joya9 bat, use our services, or access the platform, the terms of this Policy become effective for you.
joya9 bat believes that a user's personal information belongs to them. We therefore aim to be fully transparent about what information is collected, why it is collected, and how it is kept secure. This Policy serves as a supplementary document to our Terms and Conditions and both should be read together.
This Policy has been prepared in compliance with applicable data protection laws and regulations of Bangladesh. If you disagree with any term of this Policy, you are requested to refrain from using joya9 bat's services.
In this Policy, "we", "our", or "platform" refers to joya9 bat. "You" or "user" refers to the person using the platform.
2 Types of Information Collected
joya9 bat collects the following types of information from users. Each category of information is collected for a specific purpose and is not retained beyond what is necessary.
2.1 Identity Information
- Full name and date of birth (for age verification)
- National ID card or passport number (for identity verification)
- Permanent address and current address
- Email address and mobile number
2.2 Financial Information
- Deposit and withdrawal history
- bKash, Nagad, or Rocket mobile number (for payment verification)
- Bank account details (where applicable)
- Transaction time, amount, and method
2.3 Usage Information
- Time and duration of platform access
- Game or betting activity history
- Preferred game categories and bet types
- Device type, operating system, and browser information
- IP address and approximate geographic location
2.4 Communication Information
- Details of messages or complaints sent to customer support
- Live chat conversation logs
- Information sent via email
3 How Information Is Collected
joya9 bat collects user information through various methods. This primarily occurs in three ways:
3.1 Information Provided Directly
When you register an account on joya9 bat, submit documents for identity verification, make a deposit or withdrawal, or contact customer support, you are providing information to us directly.
3.2 Automatically Collected Information
While you use the platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes session data, browsing behaviour, and device-related information.
3.3 Through Third Parties
For the purposes of identity verification and fraud prevention, joya9 bat may receive a limited amount of information from trusted third-party service providers. However, this information is used solely to ensure security and compliance.
4 Purposes for Using Information
Collected information is used for the specific purposes listed below. joya9 bat never sells user information to third parties.
- Account management and identity verification: Completing the registration and login process and verifying account ownership.
- Processing financial transactions: Completing deposits and withdrawals securely and maintaining transaction records.
- Improving service quality: Understanding user preferences to improve services and increase platform performance.
- Fraud prevention and security: Detecting suspicious activity and ensuring account security.
- Meeting legal obligations: Maintaining compliance with applicable laws and regulations.
- Providing customer support: Resolving your enquiries or complaints quickly and effectively.
- Responsible gaming monitoring: Identifying excessive gaming behaviour and providing necessary assistance.
- Relevant communications: Sending important account-related notifications and updates.
5 Information Storage and Security
joya9 bat applies industry-standard technical and organisational measures to keep user information secure.
5.1 Technical Security Measures
- All data transmissions are secured using SSL (Secure Socket Layer) encryption technology.
- Sensitive information, particularly passwords and financial data, is stored in encrypted form.
- Firewalls and access control systems are used to prevent unauthorised access to servers and databases.
- Regular security audits and vulnerability assessments are conducted.
5.2 Organisational Security Measures
- Only authorised personnel may access users' personal information.
- All staff who handle data are bound by strict confidentiality agreements.
- Regular training on data protection is provided.
5.3 Data Retention Period
User information is retained only for as long as it is necessary to meet legal obligations or provide services. Even after an account is closed, certain information may be retained for a specified period due to legal requirements.
In the event of a data breach, joya9 bat will promptly notify the affected users and take the necessary steps to limit the damage.
6 Sharing Information with Third Parties
joya9 bat does not sell or transfer users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Service provider partners: Limited and necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners are legally bound to comply with joya9 bat's privacy standards.
- Law enforcement agencies: Information may be disclosed if a court order or government directive is received in accordance with applicable laws of Bangladesh.
- Fraud investigations: Information may be shared with relevant authorities when required to investigate serious fraudulent activity.
- Business transfers: In the event of a company merger or acquisition, information will be transferred after notifying users in advance.
Outside the cases listed above, joya9 bat will not share your personal information with any external party without your explicit consent.
7 Cookies and Tracking Technologies
joya9 bat uses cookies and similar technologies to ensure the proper functioning of the platform and to improve the user experience.
7.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure security. The platform will not function properly without these cookies.
- Functional cookies: Used to remember your language preferences and other personalised settings.
- Analytics cookies: Collect anonymous statistics to understand how the platform is used. Your identity is not revealed by these.
7.2 Cookie Controls
You can choose to accept or reject cookies by going into your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
8 User Rights
joya9 bat is committed to giving users control over their own personal information. You have the following rights:
8.1 Right to Access Information
You can find out at any time what information joya9 bat has collected about you and how it is being used. This request can be made via live chat or email.
8.2 Right to Correct Information
If your account contains any incorrect or incomplete information, you can have it corrected. By contacting customer support and submitting the required documents, joya9 bat will verify and update the information.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations or ongoing disputes.
8.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or any other non-essential purpose. After receiving such a request, joya9 bat will act on it within a reasonable time. You can find out more about how your information is used for your protection on our Responsible Gaming page.
8.5 How to Exercise Your Rights
To exercise any of the rights listed above, contact us via live chat or email. After verifying your identity, joya9 bat will process your request promptly.
9 Protection of Minors
joya9 bat clearly states that this platform is for persons aged 21 or older only. Collecting or processing the information of minors is a clear violation of joya9 bat's policy.
Date of birth and national ID are collected during account registration for age verification. If it is proven that information about a minor has been collected, that account will be closed immediately and all data will be deleted.
If parents believe their child is using joya9 bat, please contact our customer service immediately.
10 Policy Changes
joya9 bat reserves the right to change or update this privacy policy from time to time. If any significant changes are made, users will be notified in the following ways:
- A notification will be displayed when logging in to the platform.
- A summary of the changes will be sent to the registered email.
- The "Last Updated" date on this page will be changed.
Continuing to use the platform after the changes will mean that you have accepted the updated policy. You can learn more about the company's overall policies and approach on our About Us page.
If any part of this policy seems unclear, it is advised to contact our customer service before the changes take effect.
11 Contact
If you have any questions, requests, or complaints about this privacy policy, please contact joya9 bat's customer service team in the following ways. Our support team is available 24/7 in both Bengali and English.
When sending a privacy-related request, please include your registered email address or account ID so we can verify your identity and assist you quickly.